We understand that travel plans can change. This policy explains how cancellations and refunds are handled for bookings made directly with Sheema Travels (Pvt) Ltd.
Full Tour Packages
Eligible for a 100% refund of amounts paid to Sheema Travels, subject to any non-refundable third-party charges already committed on the customer's behalf.
Eligible for a 50% refund of amounts paid to Sheema Travels, subject to any non-refundable third-party charges already committed.
No refund is available.
No refund is available.
Airport Transfer, Car with Driver & Hotel Pickup/Drop-off
Standard bookings for these services may be cancelled free of charge, provided Sheema Travels has not already incurred a non-refundable cost specifically for the booking.
Selected VIP, luxury or specially reserved vehicles may require a non-refundable deposit. If this applies, the deposit amount and condition will be clearly stated in the quotation or booking confirmation before payment is made.
Hotels, Tickets & Third-Party Services
Hotels, attraction tickets, airline services, activities, travel insurance and other third-party products may have their own cancellation terms. Where a supplier has already charged a non-refundable amount, that amount cannot be refunded by Sheema Travels.
Refund Processing
Approved refunds are normally processed within up to 14 business days after review. Bank, card-provider or international transfer processing times may add extra time.
Bookings Made Through Third Parties
If a booking was made through a travel agent, online travel agency or another third-party platform, the cancellation and refund rules of that provider may also apply.
How to Request a Cancellation
Please contact Sheema Travels by email or WhatsApp and include the lead passenger name, booking reference and service date. A cancellation is treated as received when our team confirms receipt.