Sheema Travels (Pvt) Ltd respects the privacy of our guests and website visitors. This policy explains what information we may collect, why we use it and how we protect it.
Information We May Collect
- Name, nationality, age or date of birth where needed
- Phone and WhatsApp number
- Email and postal address where relevant
- Passport details when required for a booking
- Emergency contact information
- Arrival, departure and flight details
- Hotel, route, vehicle and travel preferences
- Passenger counts and special requirements
- Booking, invoice and payment-related information
- Records of inquiries and communications with our team
How We Use Your Information
We use personal information only where reasonably needed to prepare quotations, confirm bookings, arrange hotels or transport, coordinate drivers, communicate trip updates, process payments, respond to support requests and meet legal or regulatory requirements.
Sharing Information With Service Partners
We do not sell or rent customer information. Information may be shared only when needed to deliver the requested service, for example with hotels, chauffeurs, transport providers, activity providers, payment processors or other travel partners involved in the booking.
Payment Information
Customers should never send full credit or debit card details through ordinary email, WhatsApp, social media or other unsecured channels. Use only the payment method or secure payment link provided by Sheema Travels.
Communications
We may keep records of email, WhatsApp and telephone communications for booking administration, customer service, dispute handling, security and quality improvement.
Cookies & Website Data
Our website may use cookies and similar technologies to remember preferences, understand website traffic and improve performance.
Data Security
We use reasonable administrative, technical and organisational measures to protect personal information. No internet-based system can be guaranteed to be completely secure.
Data Retention
We keep personal information only for as long as reasonably necessary for booking, customer support, accounting, legal, regulatory or dispute-resolution purposes.
Your Choices
You may contact us to ask what personal information we hold, request a correction, or ask us to review whether information can be deleted or restricted, subject to legal and booking-related obligations.
External Websites
Our website may contain links to third-party websites. Sheema Travels is not responsible for their privacy practices, security or content.
Policy Updates
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version published on this website will apply from the date it is posted.
Contact
Questions about privacy can be sent to info@sheematravels.com or WhatsApp +94 77 894 2710.